Get in Touch With Us
Got a question about one of the online poker sites we cover, spotted something that needs updating, or just want to tell us what you think of the site? This page covers the ways to reach the US Poker team and what you can expect once you do.
The Best Way to Reach Us
Email is the most reliable way to get in touch. Write to us at [email protected] and a member of the team will read your message personally — we don't rely on automated replies to stand in for a real answer.
If you can, tell us upfront what your message is about. A quick line such as "bonus terms question" or "correction on a review" helps us route it to the right person and get back to you sooner. We aim to respond within a couple of working days, though it can take a little longer during busier periods.
What You Might Want to Ask Us
We hear from all three kinds of poker player who use this site — the reader trying a real-money room for the first time, the regular comparing rake and traffic across sites, and the player looking for a specific bonus or a fast payout option. Common reasons people write in include:
- Bonus and promotion questions — if a welcome offer, deposit match or promo term on one of the sites we list isn't clear, ask us and we'll do our best to point you to what we know, including any playthrough or eligibility conditions attached to it.
- Corrections — ratings, bonus amounts, and site details can change. If something on the page looks out of date, tell us and we'll look into it.
- Content suggestions — if there's a poker site, payment method or topic you think we should cover, we're glad to hear it.
- Licensing or trust concerns — if you have a question about how a site is regulated or how player funds are handled, send it our way.
- General feedback — good or bad, it helps us keep the site useful.
What Happens to Your Message
Every email that comes in is read by someone on our team, not filtered through a bot. Once we've had a look, we'll either answer directly or point you to a specific part of the site that already covers what you're asking. We don't sell your details or use your message for anything beyond responding to it.
Where a question touches on how we rank or score sites, we're happy to explain our approach. Editorial ratings on this site are based on factors such as licensing, welcome bonus terms, traffic and game variety, mobile experience, and cash-out speed — commercial relationships with the sites we cover do not decide their position in our rankings, and we disclose those relationships clearly across the site.
If You're Worried About Your Own Play or Someone Else's
Online poker for real money is entertainment, not a way to earn income, and it carries a real risk of losing money. If a message you're sending us touches on a concern about your own gambling habits, or those of someone close to you, please say so — we'll point you toward support resources. In the US, help is available around the clock through 1-800-GAMBLER, and several states run their own self-exclusion and support programmes as well. All real-money poker on this site is intended for players aged 21 and over, or 18 and over in the small number of states where that's the legal minimum — please don't contact us if you are under the applicable age.
Looking for Something Specific First?
If your question is about where to play rather than how to reach us, it may already be answered elsewhere on the site. For readers outside the regulated US market, we also cover trusted non-GamStop casinos in the UK. Otherwise, drop us a line — we do read every message and we'd rather hear from you than have you guessing.